Bereavement Support
Bereavement Support
Sorting out the financial affairs of a loved one whilst your grieving can be difficult.
We are here to support you and hope this guide will help you through this difficult time.
Our team are happy to talk it all through if anything isn't clear. There are also lots of charities and support organisations on hand to help you every step of the way.
Get in touch if you need any help or support.
First steps
Register the death
To do this, you'll need a medical certificate from the hospital, GP or coroner.
Make an appointment with your local Register Office to register the death
You'll then receive a copy of the death certificate.
Find their will
The will may help you better understand what you need to do next as it may have details about funeral arrangements and will name an executor.
Don't worry if there is no will in place. You can still get in touch with us.
Let us know
Choose how you'd prefer to tell us that someone has died.
You can do this online or by calling us.
We'll help you though each step. You don't need to have any documents available when you first get in touch.
Useful things to know
Funeral costs
When organising the funeral, some companies will require money at the time of making arrangements. Let us know if you need access to funds in your loved ones account and we can make a payment from the account direct to the funeral directors.
Nominations
Members can nominate someone to receive their savings in the event of their death. There are strict rules in place for Nominations and it only covers up to £5000 in savings. We’ll let you know if there is a Nomination in place.
Loan and Savings Insurance
The credit union has a group life insurance policy for members’ savings and loans (mortgages are not protected). This may pay an additional benefit based on your loved one’s circumstances. There are exclusions in place and some members and accounts are excluded from the benefit. We can discuss this with you and you can decide if you wish us to consider making a claim on this group policy.
Confirmation
This is the legal process that says who can deal with the proceeds of a deceased person’s estate. The person who applies to legally administer the estate is called the executor or sometimes known as personal representative. A Grant of Confirmation is the legal document issued by the sheriff court. We may not need to see this, it will depend on the products and services held with us and your loved one’s circumstances.
Get in touch with us
Notify us
You can notify us of a death by completing the form below or by calling us on 0141 274 9933.
Anyone can notify us of a death, but we can only discuss the account and take instructions from the deceased person's Personal Representative or Executor once we have seen a copy of the death certificate.
Once you notify us, we'll send you an information pack to explain what we'll need to see in order to close the credit union account.
What happens next?
We'll place the account on hold and stop future transactions immediately.
We won't begin the account settlement process until we receive a copy of the death certificate and clarification of who is Personal Representative or Executor.
Once a certified copy of the death certificate and the Will (If applicable) has been obtained, the Personal Representative or Executor should make an appointment to meet with us to discuss the deceased person's account and our account closure process.
Meeting with us
Details of how to arrange an appointment are contained in the information pack we'll send to you.
At the meeting, we'll review the death certificate and Will, complete any additional account closure processes and answer any questions that you may have.
We'll advise you if there are any Nominations or insured benefits in place on the account and start the process to settle the account.
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Other help and support
Bereavement Advice Centre
There are many practical matters to attend to when someone dies. Bereavement Advice Centre supports and advises people on what they need to do after a death.
Citizens Advice Centre
The Citizens Advice Centre provides useful help and advice as well as signposting to other support organisations. This includes what to do when someone dies.
Cruse Support
It can be very difficult to deal with the death of a loved one. Visit the Cruse Bereavement Support website for details on support available to help you through this difficult time.
Tell us that someone has died
Tell us that someone has died
You can tell us that someone has died by completing this form. We’ll put the account on hold and contact you with next steps. Please call us if you need any help or support. By continuing, you confirm that you have read our Privacy Notice and are happy to share the information contained in this form us.