In order to be able to continue to serve members during lockdown, we have utilised technology to allow as many of our staff as possible to work from home. Following a review of call volumes and workload, we have taken the decision to temporarily change our opening hours. This will allow our telephone staff to focus on urgent enquires, and those members without access to the internet, and will minimise strain on our reduced workforce. Our new, temporary working hours are as follows:
- Phone lines will be open from 10am to 4pm, Monday to Friday
- Staff will be working between 9am and 5pm, Monday to Friday – with the hour between 9am – 10am, and 4pm – 5pm dedicated to call-backs and answering emails
We encourage all members with non-urgent queries, and access to the internet to contact us by email [email protected]
