Frequently Asked Questions

Help and support with our digital services

We’ve created a list of frequently asked questions to help you understand more about our new mobile app and online members’ area.

If you can’t find what you’re looking for, please submit your enquiry/feedback and we’ll get back to you as soon as possible.

What functionality does the mobile app and online Members’ Area provide?

Members will have the ability to:

Make lump sum deposits to savings accounts by debit card (subject to our current savings limits i.e. a member will not be able to add more than £10,000 in the same financial year). Card Payments – Card payments into your account can only be made from your own debit card registered at your home address. Third party deposits from a different person’s card will be blocked.

Withdraw funds – your current commitments will be accounted for before a withdrawal can be made e.g. loan repayments +£1. An “Available Balance” amount is displayed to let you know how much of your savings you can access. Withdrawal transactions will be completed immediately, and balances will be updated. The funds will be transferred to your nominated bank account within 1 working day for Faster Payments and 3 working days for standard BACS transactions. A £2 fee applies for Faster Payment transactions.

Transfer funds – you’ll have the ability to transfer funds between your own savings accounts e.g. Share 1 and Share 2. You will also have the ability to transfer funds from your Share Account to an unsecured loan product.

How do I register for access to the online Members’ Area?

To register for access to the online Members’ Area, visit https://members.glasgowcu.com and click “Register your member account” and follow the instructions to register.

Please note, if you have already registered for access to the mobile app, then you will use the same details i.e. PIN, password and email address to access the online Members’ Area (no need to register again).

How do I register for the mobile app?

Simply download the Glasgow Credit Union app from the Google Play Store or Apple App Store. Once downloaded, follow the instructions to register for access. Please note, if you have already registered for access to the online Members’ Area, then you will use the same details i.e. PIN, password and email address to access the mobile app (no need to register again).

Do I have to register separately for both the mobile app and online Members’ Area?

No, registering for one will provide access to the other. Members will have to download the app from Google Play Store or Apple App Store before they can access it. Access to the Members’ Area can be found on the Glasgow Credit Union website.

Is there a minimum age for registering for the mobile app and online Members’ Area?

Yes, you must be 16 years or older to register for access to the app and online Members’ Area. Junior member balances will be displayed in the Trustee’s account if they (the Trustee) register for the mobile app or online Members’ Area access.

Do I need my own email address to register for the online Members’ Area and mobile app?

Yes, you’ll need your own email address to register for both the mobile app and online Members’ Area. Please note that when you register with your email address, this will become your primary ID to login and can only be used by one person. We’ll also send all future communications to this email address.

What if I change my email address after registering for the mobile app or online Members’ Area?

If you change your email address after registering for the app and online Members’ Area, you must call our office on 0141 274 9933 to inform us of the change. Our office is open from 8am – 6pm Monday to Friday.

What if I have forgotten my member number when trying to register?

You are required to enter your credit union member number when registering for the new online Members’ Area and mobile app. If you don’t know your member number, please call the office on 0141 274 9933. Our office is open from 8am – 6pm Monday to Friday.

Do I have to reset the PIN and password I currently use to access the online Members’ Area?

Yes, new and existing members will be prompted to set a six-digit PIN when registering for the online Members’ Area and mobile app. You should make sure it’s not easy for others to guess, e.g. a date of birth or a sequence of numbers.

Password

Members will also be required to set a password when registering for the online Members’ Area and mobile app. An on-screen prompt will advise how secure your password is, e.g. strong or weak. Passwords which are displayed as “weak” will be rejected. Existing members can use their current online password – as long as it’s not classed as “weak” by the system.

Remember, registering for either the online Members’ Area or mobile app will provide access to the other.

What if I forget my password and/or PIN?

There is a password and PIN reset facility located on the login screen for both the mobile app and online Members’ Area. When you request a password or PIN reset, an email or text message will be sent to you with instructions on how to reset your password or PIN.

Do I need to enable mobile data to access the app?

No, but functionality will be restricted in the app unless you are connected to Wi-Fi.

Can I transfer money from my own account to a different members account?

No, you can transfer money between your own accounts, but not between two different member accounts.

Can I change my regular payment amount on the mobile app or online Members’ Area?

No, if a you wish to amend your regular payment amount, you must call the office on 0141 274 9933. Our office is open from 8am – 6pm Monday to Friday.

Can I update my personal information on the mobile app or online Members’ Area?

You can view the personal and bank details we have on records for you. However, if you wish to change any of your personal information including home address, email address, phone number, or bank details you must call the office on 0141 274 9933.

Digital Services