We’ve created a list of frequently asked questions to help you understand more about our new mobile app and online members’ area.
If you can’t find what you’re looking for, please submit your enquiry/feedback and we’ll get back to you as soon as possible.
Members will have the ability to:
To register for access to the online Members’ Area, visit https://members.glasgowcu.com and click “Register your member account” and follow the instructions to register.
Please note, if you have already registered for access to the mobile app, then you will use the same details i.e. PIN, password and email address to access the online Members’ Area (no need to register again).
Simply download the Glasgow Credit Union app from the Google Play Store or Apple App Store. Once downloaded, follow the instructions to register for access. Please note, if you have already registered for access to the online Members’ Area, then you will use the same details i.e. PIN, password and email address to access the mobile app (no need to register again).
No, registering for one will provide access to the other. Members will have to download the app from Google Play Store or Apple App Store before they can access it. Access to the Members’ Area can be found on the Glasgow Credit Union website.
Yes, you must be 16 years or older to register for access to the app and online Members’ Area. Junior member balances will be displayed in the Trustee’s account if they (the Trustee) register for the mobile app or online Members’ Area access.
Yes, you’ll need your own email address to register for both the mobile app and online Members’ Area. Please note that when you register with your email address, this will become your primary ID to login and can only be used by one person. We’ll also send all future communications to this email address.
If you change your email address after registering for the app and online Members’ Area, you must call our office on 0141 274 9933 to inform us of the change. Our office is open from 8am – 6pm Monday to Friday.
You are required to enter your credit union member number when registering for the new online Members’ Area and mobile app. If you don’t know your member number, please call the office on 0141 274 9933. Our office is open from 8am – 6pm Monday to Friday.
Yes, new and existing members will be prompted to set a six-digit PIN when registering for the online Members’ Area and mobile app. You should make sure it’s not easy for others to guess, e.g. a date of birth or a sequence of numbers.
Members will also be required to set a password when registering for the online Members’ Area and mobile app. An on-screen prompt will advise how secure your password is, e.g. strong or weak. Passwords which are displayed as “weak” will be rejected. Existing members can use their current online password – as long as it’s not classed as “weak” by the system.
Remember, registering for either the online Members’ Area or mobile app will provide access to the other.
There is a password and PIN reset facility located on the login screen for both the mobile app and online Members’ Area. When you request a password or PIN reset, an email or text message will be sent to you with instructions on how to reset your password or PIN.
No, but functionality will be restricted in the app unless you are connected to Wi-Fi.
No, you can transfer money between your own accounts, but not between two different member accounts.
No, if a you wish to amend your regular payment amount, you must call the office on 0141 274 9933. Our office is open from 8am – 6pm Monday to Friday.
You can view the personal and bank details we have on records for you. However, if you wish to change any of your personal information including home address, email address, phone number, or bank details you must call the office on 0141 274 9933.