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Updated 20/12/2021
As Covid cases continue to rise during the winter months, the safety of staff, members, and the local community remains our primary concern. As such, our office remains closed to members, and most of our staff will continue to work from home.
Please do not to visit the office. Instead, you can help us keep everyone safe by making use of available technology:
- Manage your account using the mobile app or Online Members’ Area
- Use our Digital Loan Agreement option rather than handling a printed loan agreement
- Send us digital copies of any documents we require rather than physical copies
- Our staff are answering calls between 9am and 5pm, Monday to Friday. Non-urgent enquiries can be emailed to [email protected].
Please be assured that any external visits we carry out, such as Giving Glasgow donations or site visits, are fully risk assessed and appropriate Covid safety measures are followed.
We are also pleased to confirm that we decided not to increase our lending rates following the recent Bank of England base rate increase. Our lending rates are set by the credit union based on several factors including the base rate, but most importantly what will provide the best value for all our members. This ethos will not change.
The many demands of the festive season can place an extra strain on your finances. We would encourage you to get in touch as soon as possible if you’re experiencing financial difficulties because of Covid or other circumstances. Please contact [email protected] and we’ll do what we can to support you.
We continue to monitor the coronavirus situation and will keep you up to date with any further developments through our regular communication channels, such as member emails, social media, the news section of our website, and our automated telephone service.
We hope that you’re looking forward to the festive season. Here is a note of our opening hours during the Christmas and New Year period:
| December 24 | 9am to 1pm |
| December 25 to 28 | Closed |
| December 29 and 30 | 9am to 5pm |
| December 31 | 9am to 1pm |
| January 1 to 4 | Closed |
We wish you a safe and happy Christmas and New Year!
Updated 09/09/2021
With restrictions easing, we’re continuing to take a cautious approach, but are pleased to be back out in our community. Our Community Engagement Officer has recommenced financial education workshops within a number of primary schools, delivering sessions to over 200 pupils. We’ve also been able to present donations to local charities in person and see their great work first-hand.
Some staff are now back working in the office with full Covid-safe measures in place to ensure their health and safety. We will continue to monitor the situation and keep you informed of any further updates.
In the event that you are experiencing any financial difficulties as a result of Covid-19, please get in touch as soon as possible ([email protected]) and we’ll do what we can to support you.
Our staff are answering calls between 9am and 5pm and these telephony hours allow them to focus on urgent enquiries and those members with no online access. Non-urgent enquiries can be emailed to [email protected]
Updated 05/01/2021
Following the latest update from the Scottish Government and the return of further lockdown restrictions, the safety of staff, members, and the local community remains our primary concern. As such, our office remains closed to visiting members.
We will continue to keep you up to date through our regular communication channels, such as member emails, social media, and the news section of our website.
It’s never been more important to build your financial resilience and as a credit union, that’s what we do by providing secure savings accounts. Remember – your savings are safe with us and are protected by the Financial Services Compensation Scheme
If you do need some extra funds but want to continue to build up your hard-earned savings at the same time, then our Secured Against Savings loan is still available at our lowest ever rate of 3.9% APR, on loan amounts up to the balance of savings you hold with us (min. £500, max. £25,000). A Secured Against Savings loan gives you the flexibility to borrow at a low rate whilst keeping your savings intact and safely stored away for any future rainy days.
All of our other loan products remain available too and can be found here Fixed Rate Loans – Glasgow Credit Union.
In the unfortunate event that you are experiencing any financial difficulties as a result of COVID-19, please get in touch as soon as possible ([email protected]) and we’ll do what we can to support you.
Our staff are answering calls between 9am and 5pm and these telephony hours allow them to focus on urgent enquiries and those members with no online access. Non-urgent enquiries can be emailed to [email protected]
For balance enquiries, savings withdrawals and to transfer money between your credit union accounts we’d encourage you to download the Glasgow Credit Union mobile app today.
For all other enquiries about our services or your credit union account, please get in touch via the website or email [email protected].
We wish you all a Happy New Year and stay safe!
Updated 16/12/2020
Deferring mortgage payments if your circumstances have changed due to Coronavirus (COVID-19)
Please remember that if your circumstances have changed due to COVID-19 and you’re struggling to make your mortgage payments, contact us as soon as possible by emailing [email protected] or give us a call on 0141 274 5409. Further information can be found here: Mortgage Payment Deferment
Updated 26/11/2020
Members may have seen the recent guidance published by the FCA relating to Personal loans and Coronavirus.
The guidance sets out that:
- Those who have not yet had a payment deferral will be eligible to apply for payment deferrals of up to 6 months in total.
- Those who currently have a payment deferral will be eligible to apply for a further deferral, as long as the total length of deferrals doesn’t exceed a maximum of 6 months in total.
- Those who have previously had a payment deferral of less than 6 months will also be eligible to apply for a further payment deferral, as long as the deferrals don’t exceed 6 months in total.
- A firm may assess that a payment deferral is obviously not in a customer’s interest. In such cases, the firm should instead provide tailored support appropriate to the customer’s circumstances.
- Consumers who have already had 6 months of payment deferrals or who are in arrears or receiving tailored support, will not be eligible for a further payment deferral. Instead, firms will provide tailored support appropriate to their circumstances.
If you are experiencing financial difficulty, or if you have a previous tailored support arrangement in place and wish to discuss your circumstances, please contact us on 0141 274 5409 or email [email protected]. Alternatively, please complete our Payment Support Income and Expenditure Form and one of our team will get back to you.
Useful links to more help and advice:
If you are considering whether a payment deferral is right for you, check out the Money Advice Service’s Navigator Tool
There are a number of free and impartial debt advice services available from not-for-profit debt advice bodies. Use the Money Advice Service’s debt advice locator tool to find your nearest provider.
Updated 02/07/2020
Glasgow Credit Union exists to support our members and our wider community, and throughout the COVID-19 pandemic, we have done this in many different ways. We’ve put together these infographics to illustrate just some of the work we’ve been doing. To view the images in a larger format select each of the smaller images below and they’ll open in a new webpage.
Updated 15/06/2020
As we continue to monitor the COVID-19 situation, we’ve been working hard to do everything we can to help support our members during these challenging times.
Lockdown may be easing in Glasgow, but financial uncertainty remains for many. Understandably, people are concerned about their health, their families, and their jobs. We want to offer reassurance to members worried about their finances that we are here to support them.
One of the measures of support we continue to offer during the lockdown is deferred payments for members with loans or mortgages. We’ve helped over 1,000 members and it’s great to see many of them getting back on their feet already.
We’ve also reduced the interest rate on our Secured Against Savings Loan and we’re making it easier than ever to manage your credit union account from home:
- Secured Against Savings Loan
Our Secured Against Savings Loan gives you the flexibility to borrow at a low rate whilst keeping your savings intact and safely stored away for any future rainy days. It is an ideal alternative if you need some extra funds – but want to continue to build up your hard-earned savings at the same time. We recently reduced the rate from 5.9% APR to 3.9% APR, that’s our lowest ever rate and it’s available on loan amounts up to the balance of savings you hold with us (min. £500, max. £25,000). - New mobile app
After rigorous testing, we’re excited to be rolling out our new mobile app over the next few weeks. As well as being able to check your balances and make withdrawals, our new user-friendly app will give you the ability to download statements and transfer funds between your credit union accounts. We’ll keep you up to date on the launch on our website and by email.
Building your financial resilience has never been more important, and as a credit union, that’s what we do by providing regular savings and low-cost loans. We’re here to help and are available to everyone living or working within the Glasgow G postcode area – so please recommend us to your friends and family that you feel may benefit.
As always, we ask that if you are experiencing financial difficulties as a result of COVID-19, please get in touch as soon as possible ([email protected]) and we will do what we can to help.
For all other enquiries about our services or your credit union account, please get in touch via the website or email [email protected].
Stay safe!
Updated 07/05/2020
The COVID-19 pandemic has affected everyone, from individuals to organisations such as ours, working to overcome operational and economic challenges. In true Glasgow style, the attitude of our staff and the members that we have spoken to has been overwhelmingly upbeat and understanding. We thank you all for that.
In order to continue to provide the best possible service, and ensure the long-term stability of the credit union, some additional changes have been made to our products and service operation:
- As of Monday 27 April – we introduced temporary telephony hours. Members will now be able to contact us via phone between 10am and 4pm, Monday to Friday. The new telephony hours will allow staff to focus on urgent enquiries and those members with no online access. Non-urgent enquiries can be emailed to [email protected]
- As of Friday 1 May – the maximum lump sum deposit that a member can make across all credit union accounts has been reduced from £10,000 to £2,500 (per credit union financial year). This change reflects our renewed focus on encouraging regular savings, which not only allows for better financial planning within the organisation but more importantly, improves members’ financial resilience. Research shows that getting into a regular savings habit is more effective than saving larger amounts now-and-again as it allows for better month to month budgeting. Worryingly, around 15% of all UK households have no savings at all, leaving them in a tricky financial situation should an emergency arise. We’re committed to combating this lack of savings within the Glasgow area through encouraging regular savings via Direct Debit or payroll deduction.
- We’ve had a great response to our improved online member’s area, with over 9,000 members already registered. With lockdown restrictions still in place, it’s never been more important to manage your account online. If you haven’t already registered for the new Members’ Area, you can do so here: glasgowcu.com/new-members-area. We will be switching off the old members’ area on the 12 May, so please register for the new site before then to ensure uninterrupted access.
As always, we ask that if you are experiencing financial difficulties as a result of COVID-19, please get in touch as soon as possible ([email protected]) and we will do what we can to help.
For all other enquiries about our services or your credit union account, please get in touch via the website – glasgowcu.com/contact-us or email [email protected].
We’d like to reassure you again that your savings are safe with us and are protected by the Financial Services Compensation Scheme.
Updated 31/03/2020
The current situation regarding the COVID-19 pandemic has far-reaching repercussions to all our lives, and we want to stress that members remain our top priority. Our thoughts go to all members and their families who have been affected in any way.
We have taken the following steps to ensure that we can continue to provide our best service in these challenging times:
- We have invested in, and deployed telecoms and computer kit to as many of our colleagues as possible. This enables them to work from home, answering your calls, dealing with your online queries, ensuring your money reaches you, and keeping you up to date. Whilst we are doing all we can to maintain our regular service levels we acknowledge that this temporary set up may result in longer call waiting times. Please only call us if absolutely necessary so that we can continue to prioritise our services to the vulnerable and those most in need.
- We accelerated the launch of our new online Members’ Area to enable you to view your accounts securely, request withdrawals and transfer funds between your accounts. Another vital function of the new online Members’ Area is the ability to reset your own PIN and password if forgotten, removing the need to phone the office. It’s never been more important to manage your account online, so if you haven’t already registered for the new Members’ Area you can do so here: glasgowcu.com/new-members-area.
- We’re liaising with our print and mailing partner and can confirm that your April statement will be delivered on time. We also plan to use this opportunity to communicate our service updates, which we know will be especially important for members who are not online.
Be assured that we will do what we can to help alleviate any financial worries. Please do not cancel your Direct Debit. If you’re experiencing difficulty with your credit union loan or mortgage then please get in touch as soon as possible: [email protected].
For all other enquiries about our services or your credit union account, please get in touch via the website – glasgowcu.com/contact-us.
We’d like to reassure you again that your savings are safe with us and are protected by the Financial Services Compensation Scheme.
Thank you for the continued patience and support you are giving our colleagues as they adjust to servicing members in a new working environment. Your kind comments really make a difference.
Updated 26/03/2020
Following a review of recent Government advice, our office at 95 Morrison Street is closed until further notice. We have enabled as many of our colleagues as possible to work from home and continue to service all members, but please continue to be patient. As you can imagine, we are receiving a larger volume of calls than normal.
Please use our online services wherever possible and our automated telephone service should enable you to do most things. Remember, our new Members’ Area can now be accessed – see details in the previous update below. For everything else, please fill out a contact us form, or email us directly at [email protected].
If you can use these methods it will free up our telephone lines for those who need our direct support, but do not have the technology to support them. We need to help every one of our members and you can play your part.
Our success has been built on the togetherness of the membership and teamwork of our colleagues and partners. We are a tremendous organisation, and look forward to having our whole team back in the one place. In the meantime, we will continue to “remain open for service” and do whatever we can to help you and keep our colleagues safe.
As the number of national coronavirus (COVID-19) cases continues to rise, the safety of staff, members, and the local community is our primary concern. As such, our main office is now closed to visiting members.
Please be reassured that we have the appropriate continuity plans in place to continue to provide you with the service you would expect from us.
We are well equipped to continue to keep our services operating, and our core team has appropriate technical support in place to be able to work remotely, when and where required.
We have taken the decision to postpone all upcoming member meetings for the foreseeable future, such as our Directors Academy, Member Focus Groups and Member Advisory Groups. We have also taken the decision to offer mortgage appointments by telephone only.
Please do not to visit the office. Instead, you can help us by making use of available technology:
- New Online Members’ Area – register below.
- Use our website to manage your account and apply for any loans you may require.
- Where possible, use our Digital Loan Agreement option rather than handing a printed loan agreement copy into our office.
- If you can, please send us digital copies of any documents we require rather than handing these into our office.
- If you have an enquiry which is not urgent, please contact us online and we’ll reply to you as soon as we can. This will allow our telephone staff to focus on urgent enquiries and those members who have no online access.
Our new and improved Members’ Area is now available to access. We’ll be turning off access to the old site in a few weeks, so to ensure continued online access to your account, please re-register today:
We continue to monitor the coronavirus situation and will keep you up to date with any further developments through our regular communication channels, such as member emails, social media, the news section of our website, and our automated telephone service.
If you have any questions or concerns about our services, products or your credit union account, we encourage you to contact us as soon as possible so we can discuss your individual circumstances:
- Website – https://www.glasgowcu.com/contact-us
- Telephone – 0141 274 9933
Your savings are safe with us and are protected by the Financial Services Compensation Scheme. |
© Glasgow Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our FRN is 213558
