Updated 26/03/2020

Following a review of recent Government advice, our office at 95 Morrison Street is closed until further notice. We have enabled as many of our colleagues as possible to work from home and continue to service all members, but please continue to be patient. As you can imagine, we are receiving a larger volume of calls than normal.

Please use our online services wherever possible and our automated telephone service should enable you to do most things. Remember, our new Members’ Area can now be accessed – see details in the previous update below. For everything else, please fill out a contact us form, or email us directly at team@glasgowcu.com.

If you can use these methods it will free up our telephone lines for those who need our direct support, but do not have the technology to support them. We need to help every one of our members and you can play your part.

Our success has been built on the togetherness of the membership and teamwork of our colleagues and partners. We are a tremendous organisation, and look forward to having our whole team back in the one place. In the meantime, we will continue to “remain open for service” and do whatever we can to help you and keep our colleagues safe.

As the number of national coronavirus (COVID-19) cases continues to rise, the safety of staff, members, and the local community is our primary concern. As such, our main office is now closed to visiting members.

Please be reassured that we have the appropriate continuity plans in place to continue to provide you with the service you would expect from us.

We are well equipped to continue to keep our services operating, and our core team has appropriate technical support in place to be able to work remotely, when and where required.

We have taken the decision to postpone all upcoming member meetings for the foreseeable future, such as our Directors Academy, Member Focus Groups and Member Advisory Groups. We have also taken the decision to offer mortgage appointments by telephone only.

Please do not to visit the office. Instead, you can help us by making use of available technology:

  • New Online Members’ Area – register below.
  • Use our website to manage your account and apply for any loans you may require.
  • Where possible, use our Digital Loan Agreement option rather than handing a printed loan agreement copy into our office.
  • If you can, please send us digital copies of any documents we require rather than handing these into our office.
  • If you have an enquiry which is not urgent, please contact us online and we’ll reply to you as soon as we can. This will allow our telephone staff to focus on urgent enquiries and those members who have no online access.

Our new and improved Members’ Area is now available to access. We’ll be turning off access to the old site in a few weeks, so to ensure continued online access to your account, please re-register today:

We continue to monitor the coronavirus situation and will keep you up to date with any further developments through our regular communication channels, such as member emails, social media, the news section of our website, and our automated telephone service.

If you have any questions or concerns about our services, products or your credit union account, we encourage you to contact us as soon as possible so we can discuss your individual circumstances:

Your savings are safe with us and are protected by the Financial Services Compensation Scheme.