Updated 02/07/2020

Glasgow Credit Union exists to support our members and our wider community, and throughout the COVID-19 pandemic, we have done this in many different ways. We’ve put together these infographics to illustrate just some of the work we’ve been doing. To view the images in a larger format select each of the smaller images below and they’ll open in a new webpage.

Updated 15/06/2020

As we continue to monitor the COVID-19 situation, we’ve been working hard to do everything we can to help support our members during these challenging times.

Lockdown may be easing in Glasgow, but financial uncertainty remains for many. Understandably, people are concerned about their health, their families, and their jobs. We want to offer reassurance to members worried about their finances that we are here to support them.

One of the measures of support we continue to offer during the lockdown is deferred payments for members with loans or mortgages. We’ve helped over 1,000 members and it’s great to see many of them getting back on their feet already.

We’ve also reduced the interest rate on our Secured Against Savings Loan and we’re making it easier than ever to manage your credit union account from home:

  • Secured Against Savings Loan
    Our Secured Against Savings Loan gives you the flexibility to borrow at a low rate whilst keeping your savings intact and safely stored away for any future rainy days. It is an ideal alternative if you need some extra funds – but want to continue to build up your hard-earned savings at the same time. We recently reduced the rate from 5.9% APR to 3.9% APR, that’s our lowest ever rate and it’s available on loan amounts up to the balance of savings you hold with us (min. £500, max. £25,000).
  • New mobile app
    After rigorous testing, we’re excited to be rolling out our new mobile app over the next few weeks. As well as being able to check your balances and make withdrawals, our new user-friendly app will give you the ability to download statements and transfer funds between your credit union accounts. We’ll keep you up to date on the launch on our website and by email.

Building your financial resilience has never been more important, and as a credit union, that’s what we do by providing regular savings and low-cost loans. We’re here to help and are available to everyone living or working within the Glasgow G postcode area – so please recommend us to your friends and family that you feel may benefit.

As always, we ask that if you are experiencing financial difficulties as a result of COVID-19, please get in touch as soon as possible (paymentsupport@glasgowcu.com) and we will do what we can to help.

For all other enquiries about our services or your credit union account, please get in touch via the website or email team@glasgowcu.com.

Stay safe!

Updated 07/05/2020

The COVID-19 pandemic has affected everyone, from individuals to organisations such as ours, working to overcome operational and economic challenges. In true Glasgow style, the attitude of our staff and the members that we have spoken to has been overwhelmingly upbeat and understanding. We thank you all for that.

In order to continue to provide the best possible service, and ensure the long-term stability of the credit union, some additional changes have been made to our products and service operation:

  • As of Monday 27 April – we introduced temporary telephony hours. Members will now be able to contact us via phone between 10am and 4pm, Monday to Friday. The new telephony hours will allow staff to focus on urgent enquiries and those members with no online access. Non-urgent enquiries can be emailed to team@glasgowcu.com
  • As of Friday 1 May – the maximum lump sum deposit that a member can make across all credit union accounts has been reduced from £10,000 to £2,500 (per credit union financial year). This change reflects our renewed focus on encouraging regular savings, which not only allows for better financial planning within the organisation but more importantly, improves members’ financial resilience. Research shows that getting into a regular savings habit is more effective than saving larger amounts now-and-again as it allows for better month to month budgeting. Worryingly, around 15% of all UK households have no savings at all, leaving them in a tricky financial situation should an emergency arise. We’re committed to combating this lack of savings within the Glasgow area through encouraging regular savings via Direct Debit or payroll deduction.
  • We’ve had a great response to our improved online member’s area, with over 9,000 members already registered. With lockdown restrictions still in place, it’s never been more important to manage your account online. If you haven’t already registered for the new Members’ Area, you can do so here: glasgowcu.com/new-members-area. We will be switching off the old members’ area on the 12 May, so please register for the new site before then to ensure uninterrupted access.

As always, we ask that if you are experiencing financial difficulties as a result of COVID-19, please get in touch as soon as possible (paymentsupport@glasgowcu.com) and we will do what we can to help.

For all other enquiries about our services or your credit union account, please get in touch via the website – glasgowcu.com/contact-us or email team@glasgowcu.com.

We’d like to reassure you again that your savings are safe with us and are protected by the Financial Services Compensation Scheme.

Updated 31/03/2020

The current situation regarding the COVID-19 pandemic has far-reaching repercussions to all our lives, and we want to stress that members remain our top priority. Our thoughts go to all members and their families who have been affected in any way.

We have taken the following steps to ensure that we can continue to provide our best service in these challenging times:

  • We have invested in, and deployed telecoms and computer kit to as many of our colleagues as possible. This enables them to work from home, answering your calls, dealing with your online queries, ensuring your money reaches you, and keeping you up to date. Whilst we are doing all we can to maintain our regular service levels we acknowledge that this temporary set up may result in longer call waiting times. Please only call us if absolutely necessary so that we can continue to prioritise our services to the vulnerable and those most in need.
  • We accelerated the launch of our new online Members’ Area to enable you to view your accounts securely, request withdrawals and transfer funds between your accounts. Another vital function of the new online Members’ Area is the ability to reset your own PIN and password if forgotten, removing the need to phone the office. It’s never been more important to manage your account online, so if you haven’t already registered for the new Members’ Area you can do so here: glasgowcu.com/new-members-area.
  • We’re liaising with our print and mailing partner and can confirm that your April statement will be delivered on time. We also plan to use this opportunity to communicate our service updates, which we know will be especially important for members who are not online.

Be assured that we will do what we can to help alleviate any financial worries. Please do not cancel your Direct Debit. If you’re experiencing difficulty with your credit union loan or mortgage then please get in touch as soon as possible: paymentsupport@glasgowcu.com.

For all other enquiries about our services or your credit union account, please get in touch via the website – glasgowcu.com/contact-us.

We’d like to reassure you again that your savings are safe with us and are protected by the Financial Services Compensation Scheme.

Thank you for the continued patience and support you are giving our colleagues as they adjust to servicing members in a new working environment. Your kind comments really make a difference.

Updated 26/03/2020

Following a review of recent Government advice, our office at 95 Morrison Street is closed until further notice. We have enabled as many of our colleagues as possible to work from home and continue to service all members, but please continue to be patient. As you can imagine, we are receiving a larger volume of calls than normal.

Please use our online services wherever possible and our automated telephone service should enable you to do most things. Remember, our new Members’ Area can now be accessed – see details in the previous update below. For everything else, please fill out a contact us form, or email us directly at team@glasgowcu.com.

If you can use these methods it will free up our telephone lines for those who need our direct support, but do not have the technology to support them. We need to help every one of our members and you can play your part.

Our success has been built on the togetherness of the membership and teamwork of our colleagues and partners. We are a tremendous organisation, and look forward to having our whole team back in the one place. In the meantime, we will continue to “remain open for service” and do whatever we can to help you and keep our colleagues safe.

As the number of national coronavirus (COVID-19) cases continues to rise, the safety of staff, members, and the local community is our primary concern. As such, our main office is now closed to visiting members.

Please be reassured that we have the appropriate continuity plans in place to continue to provide you with the service you would expect from us.

We are well equipped to continue to keep our services operating, and our core team has appropriate technical support in place to be able to work remotely, when and where required.

We have taken the decision to postpone all upcoming member meetings for the foreseeable future, such as our Directors Academy, Member Focus Groups and Member Advisory Groups. We have also taken the decision to offer mortgage appointments by telephone only.

Please do not to visit the office. Instead, you can help us by making use of available technology:

  • New Online Members’ Area – register below.
  • Use our website to manage your account and apply for any loans you may require.
  • Where possible, use our Digital Loan Agreement option rather than handing a printed loan agreement copy into our office.
  • If you can, please send us digital copies of any documents we require rather than handing these into our office.
  • If you have an enquiry which is not urgent, please contact us online and we’ll reply to you as soon as we can. This will allow our telephone staff to focus on urgent enquiries and those members who have no online access.

Our new and improved Members’ Area is now available to access. We’ll be turning off access to the old site in a few weeks, so to ensure continued online access to your account, please re-register today:

We continue to monitor the coronavirus situation and will keep you up to date with any further developments through our regular communication channels, such as member emails, social media, the news section of our website, and our automated telephone service.

If you have any questions or concerns about our services, products or your credit union account, we encourage you to contact us as soon as possible so we can discuss your individual circumstances:

Your savings are safe with us and are protected by the Financial Services Compensation Scheme.