Following a review of recent Government advice, our office at 95 Morrison Street is closed until further notice. We have enabled as many of our colleagues as possible to work from home and continue to service all members, but please continue to be patient. As you can imagine, we are receiving a larger volume of calls than normal.
Please use our online services wherever possible and our automated telephone service should enable you to do most things. Remember, our new Members’ Area can now be accessed – see details in the previous update below. For everything else, please fill out a contact us form, or email us directly at firstname.lastname@example.org.
If you can use these methods it will free up our telephone lines for those who need our direct support, but do not have the technology to support them. We need to help every one of our members and you can play your part.
Our success has been built on the togetherness of the membership and teamwork of our colleagues and partners. We are a tremendous organisation, and look forward to having our whole team back in the one place. In the meantime, we will continue to “remain open for service” and do whatever we can to help you and keep our colleagues safe.
As the number of national coronavirus (COVID-19) cases continues to rise, the safety of staff, members, and the local community is our primary concern. As such, our main office is now closed to visiting members.
Please be reassured that we have the appropriate continuity plans in place to continue to provide you with the service you would expect from us.
We are well equipped to continue to keep our services operating, and our core team has appropriate technical support in place to be able to work remotely, when and where required.
We have taken the decision to postpone all upcoming member meetings for the foreseeable future, such as our Directors Academy, Member Focus Groups and Member Advisory Groups. We have also taken the decision to offer mortgage appointments by telephone only.
Please do not to visit the office. Instead, you can help us by making use of available technology:
New Online Members’ Area – register below.
Use our website to manage your account and apply for any loans you may require.
Where possible, use our Digital Loan Agreement option rather than handing a printed loan agreement copy into our office.
If you can, please send us digital copies of any documents we require rather than handing these into our office.
If you have an enquiry which is not urgent, please contact us online and we’ll reply to you as soon as we can. This will allow our telephone staff to focus on urgent enquiries and those members who have no online access.
Our new and improved Members’ Area is now available to access. We’ll be turning off access to the old site in a few weeks, so to ensure continued online access to your account, please re-register today:
We continue to monitor the coronavirus situation and will keep you up to date with any further developments through our regular communication channels, such as member emails, social media, the news section of our website, and our automated telephone service.
If you have any questions or concerns about our services, products or your credit union account, we encourage you to contact us as soon as possible so we can discuss your individual circumstances:
Please check first that you are eligible to apply:
You are aged 18 or over
You have had an active Glasgow Credit Union membership for at least 3 months
You have a UK bank account in your own or joint names
You are a permanent UK resident
You have never been bankrupt or had a Court Decree
To complete your application you will need:
Your current employer's address details
Details of monthly income and outgoings
Bank or building society details (sort code and account number)
To enable us to make a decision on your loan application we will contact Credit Referencing & Fraud Prevention Agencies. This will register a search against your credit record and if your application is successful we will share the information we hold for you with these agencies. Further details are available in our Privacy Notice
It is important that you read the Privacy Notice document above. If there is anything that you do not understand, please contact us.
Please be aware that the longer you take to pay back a loan, the more you will pay back in interest. If you go for a shorter term your monthly repayment might go up, but you'll save in interest and pay back your loan faster.