We take your online security very seriously and are committed to keeping your data and your money safe.

Every day, millions of us share information online – to pay bills, shop, and keep in touch with friends.  We should all take steps to keep our information secure, so to help you do this we’ve put together these handy tips for protecting yourself online.

Install good antivirus software on all devices you use to access the internet

This type of software checks for malicious computer programmes and viruses and will warn you against opening suspicious looking files.  It’s important to keep your antivirus software up to date to make sure you’re protected against the most recent viruses.  Also, always use the latest version of your web browser (i.e. Google Chrome or Internet Explorer), which will incorporate the latest security features.

Before entering any personal details, make sure you’re using a secure website

Here are some ways to check if a website is secure:

  • Look for ‘https’ at the start of the website address – the ‘s’ stands for secure
  • Make sure there is a closed padlock symbol in the browser window (next to the https website address)
  • The address bar (or part of it) may be green, which is an extra sign that you’re using a safe website

Look out for email ‘phishing’ scams

Phishing is when fraudsters send emails made to look like they come from a genuine financial company.  The emails will ask for confirmation of your personal details and can look very authentic, often linking to convincing looking websites.

If you ever receive an unexpected email like this, don’t click on any links or open attachments, and never enter your personal details.  Contact the genuine company directly to query the email.  Use a separate internet browser to search for their official website and customer support contact details.

General good practice 

  • Never share your PIN, passwords or other confidential information
  • When creating a password, stay away from words and dates that might be easy for a fraudster to find out (such as mother’s maiden name or your date of birth). It’s best to use a mix of random numbers, special characters and letters in upper and lower case
  • Always look for a company’s contact details on their website. Reputable companies will have a postal address and contact phone number displayed
  • Never open a suspicious looking email or email attachment. For example, an email from an unknown sender, one that has an oddly worded subject heading, or an attachment that you aren’t expecting (even if the email is from an address you recognise).

We’re committed to helping members, local organisations, and employers to increase financial awareness and security in the community.
If you have any questions or would like help with any of our services, please contact us on 0141 274 9933.